Nantel Musique Inc. operates the site from its branch office in Laval, Quebec, Canada. By using this site, you acknowledge that you have read, understood and agree to the conditions described below. These conditions constitute a contract between you and Nantel Musique Inc. These conditions can be changed without notice by Nantel Musique Inc. It is important to check these conditions each time you use this site to learn of any changes.


1. Applicable Laws

Nantel Musique Inc. makes no representation that the elements of the site can be used in places other than Canada and is forbidden to access the Site from territories where the law prescribes that the content or use of the site is illegal. Those who choose to use this Site do so on their own initiative and they should confirm to all applicable local laws. Any claim relating to the site and its contents, or arising from the use of this site is governed by the laws of the Province of Quebec.

2. Restriction on personal use and not commercial

You can copy the Web pages on this website in electronic or print hard copies if this is for non-commercial, personal and legal. Except where the express written permission of Nantel Musique Inc. is granted, you may not copy, transmit, distribute, display, perform, reproduce, publish, transfer or frame (even partially) one or more Web pages and information from this website, or create works derived from these pages and information. Nantel Musique Inc. reserves all intellectual property rights and other rights of ownership of the items that you can copy in electronic form or print from this site.

3. Unlawful or prohibited use

You warrant to Nantel Musique Inc. that you will not use this website for any purpose that is unlawful or prohibited by these Terms. You agree not to use this Site in a manner that could disable it, the damage, overburden or undermine, or impede its use by another person or the approval of the use of another user. You cannot make false statement about your identity or location as a user and you cannot obtain or attempt to obtain evidence or information through any means not being you intentionally or provided through this website.

4. Disclaimer

Please note that the content of this website is provided “as is” and “as available” basis. Nantel Musique Inc. disclaims any warranty or liability, express or implied, arising by operation of law or otherwise, regarding this site or any other website linked to it and any content of this website or another website connected to it, including any implied warranty of merchantability or character for a particular purpose and any implied warranties of non-infringement, and you hereby waive all these guarantee as well as any claim against Nantel Musique Inc. In this regard, including any claim in tort (including negligence). Without limiting the generality of the foregoing, you acknowledge that Nantel Musique Inc. no representations or guarantees that this website will be accessible without interruption or that this website or the server that provides access does not contain errors, defects, design flaws or omissions or viruses or other harmful components.

Nantel Musique inc. does not guarantee the accuracy, integrity or completeness of the content provided on this website, including any advice or other similar information you get from us or through this site. Nantel Musique Inc. makes no representation that content provided is applicable or is used in places outside of Canada.

5. Compensation

You shall indemnify and save harmless Nantel Musique Inc. its officers, board members, employees, with respect to any claim, cause of action or demand, including, without limitation, reasonable attorneys’ fees, accountant or other benefits of your use of this website.

6. Shopping Online

To make purchases through this website, you must have age of majority in your province or territory of residence at least 18 years and you must commit to pay all the fees as charged to you on this site Internet. All prices listed on this site are in Canadian dollars and all charges will be processed in Canadian dollars. In addition to all rights or remedies, Nantel Musique Inc. may, at its sole discretion, without limitation, restrict or block your access to any part of this website at any time.

7. Errors, inaccuracies or omissions

Nantel Musique Inc. doing everything in its power to ensure that the content of this website is complete and accurate. However, it does not guarantee that the information it contains will not contain errors, inaccuracies or omissions. These errors, inaccuracies or omissions may relate to price, description or availability. Nantel Musique Inc. reserves the right to correct any error, inaccuracy or omission or to change the content or update it without notice to you in advance. In addition, Nantel Musique Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, an order has been passed or not, confirmed and / or charged to your credit card. If the purchase was charged to your credit card and your order is canceled, Nantel Musique Inc. will immediately credit your credit card account. Administration fee of 3% of the refundable amount of any online orders will be applied.

8. 30 Day Lowest Price Guarantee

You’re guaranteed the lowest price from Nantel Musique Inc. On line or in store, when you are buying a product, we will match the lowest price advertised. If at any time within 30 days of your purchase from us, you find the identical item in stock and advertised by any other authorized dealer at a price lower than what you paid, Nantel Musique Inc. will fully protect you. Just bring in that dealer’s ad, along with your original Nantel Musique Inc. receipt, and we’ll gladly refund you 100% of the difference, plus another 10% of that difference. We will match our own lower price if we advertise it for less than you paid within 30 days of your purchase.

Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized Canadian dealer. Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open box items, limited quantity items, closeouts, bundles, misprints, auctions and auction sites, third party sellers, rebates or deferred savings, rebates from manufacturers, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price matched items. Photocopies of ads or receipts will not be accepted as verification.

9. Delivery

We offer free shipping on most products of $ 100.00 and over with a dimensional weight under 35 pounds. Free shipping is not valid for remote regions such as Nunavut, Yukon, Northwest Territories and the non-metropolitan regions and all other areas driven by our courier. (Purolator / FedEx / UPS). All items will be shipped insured via Purolator or Canada Post. It is possible to deliver order by bus for Quebec resident. Please contact us to get more information about this option.

Nantel Musique Inc. ships all items uninsured. The risk of shipping loss or damage is the sole responsibility of the customer. For information purposes only, Purolator and Canada Post covers the first $100 value of goods. Additional insurance can be purchased for 3.25% of the order’s value (optional at time of check-out).

Please note that the delivery contract raised you once we have delivered the goods to the transportation company.

To make sure you receive your merchandise as soon as possible, your order may arrive in multiple boxes on different days, but it will not change the cost of your delivery.

Nantel Musique Inc. reserves the right to open packages of products, to monitor, adjust or inspect the goods if necessary.

The products are available within the limits of available stocks. Nantel Musique Inc. provides dispatch or delivery, it will endeavor to ship or deliver any ordered product as soon as possible and within the time specified, if any. However, you understand that Nantel Musique Inc. will not be held responsible for delays in shipment or delivery. If delivery is delayed, Nantel Musique Inc. will notify you at the earliest opportunity.

10. Warranty

All products purchased on Nantel Musique Inc. web site are guaranteed manufacturers or distributors. Nantel Musique Inc. can act as an intermediary between the client and manufacturers if possible. The shipping costs of defective goods must be borne by the client to send and the return of the goods from his home to store music or Nantel home manufacturer, as appropriate. Nantel Musique Inc. will only accept returns with a valid number that will be provided by our service department.

11. Returns / Exchange / Cancelation

For a refund or exchange of a purchase made online, merchandise must be returned within 30 days following receipt of payment of purchase. An authorization number provided by Nantel Musique will be required for any return. Original shipping charges (including free delivery conditions) will not be refund. Administration fee of 2.5% of the refundable amount will be applied.

Merchandise must be returned in its original packaging and in must be in perfect condition. Nantel Musique will inspect the merchandise and may add charge depending on the state and the condition of the return items. Restocking charges may also be applied. The tracking number provided by the freight company must be sent to Nantel Musique.

No returns will be accepted on supplies products such as books, CDs, DVDs, software, flutes, harmonicas, reeds, strings with open packaging.

The refund will be done by the same method of payment used by the client.

In addition of the 2.5% administration fee, a transaction fee of 3% of the refundable amount of any online orders will be applied.